Privacy Policy

At Spine & Sports Physiotherapy, your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you interact with our clinic and website.

If you have any questions or concerns about our privacy practices, please contact us at contact@spineandsportsphysio.com.au.

1. Collection of Personal Information

We may collect personal information from you in various ways, including through our website, appointment forms, online bookings, email communications, and in-person consultations.

Examples of personal information we may collect include:

• Name

• Email address

• Phone number

• Home or mailing address

• Date of birth

• Payment information

• Health information relevant to your physiotherapy care

Device and usage information:
When you visit our website, our servers may automatically collect information such as your IP address, browser type, pages visited, time and date of visit, and other standard usage data. We may also collect device information, including operating system, device type, and location data, depending on your device settings.

2. How We Use Your Information

We collect and use your personal information for purposes including:

• Providing physiotherapy and related health services

• Communicating with you regarding appointments, services, or clinic updates

• Maintaining accurate patient and administrative records

• Improving our website, services, and business operations

• Marketing, including sending you information about our services and promotions (with your consent)

• Complying with legal obligations

We process your information lawfully, fairly, and transparently. Legal bases for processing include performance of a contract (your physiotherapy care), legitimate interests, your consent, or compliance with legal obligations.

3. Sensitive Information

Sensitive information, such as health information, is collected only as necessary for the provision of physiotherapy services. This information will be used solely for the primary purpose for which it was collected, or with your consent, or where required or permitted by law.

4. Disclosure of Personal Information

We will not sell or lease your personal information to third parties. Personal information may only be shared in the following circumstances:

• With your consent

• When required or authorised by law

• To third-party service providers who assist us in providing services (e.g., software providers, payment processors)

5. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we aim to protect your data, no system is completely secure and we cannot guarantee absolute security.

Personal information will be retained only as long as necessary for the purposes it was collected or as required by law. Most patient records are retained for a minimum of 7 years.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us at contact@spineandsportsphysio.com.au.

We may require identification to verify your request. There is no fee for requesting access, though an administrative fee may apply if copies of records are requested.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience, analyse website usage, and personalise content. Cookies are small data files stored on your device that help us understand how you use our website.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Updated policies will be posted on our website. Continued use of our website or services constitutes acceptance of any changes.

9. Complaints and Enquiries

If you have any questions, concerns, or complaints about our privacy practices, please contact us:

Spine & Sports Physiotherapy
Email: contact@spineandsportsphysio.com.au